| Type of Work |
Name |
Comments |
File Type |
File Size |
Year Created |
| Administration Guide |
MobileQ PIM On The Go Administration Guide for Exchange |
I helped author this Administration Guide, using FrameMaker in a single-sourcing environment. |
PDF |
1.16 MB |
2001 |
| Administration Guide |
MobileQ PIM On The Go Administration Guide for Domino |
I helped author this Administration Guide, using FrameMaker in a single-sourcing environment. |
PDF |
964 KB |
2001 |
| Article |
Adding Dimensions to Single-Sourced FrameMaker Projects |
I wrote this article after attending a single-sourcing conference, hosted by the Center for Information Development Management. |
PDF |
80.8 KB |
2002 |
| Article |
GAIT: a risk-based approach to assessing IT general controls, based on risk |
I wrote and illustrated this industry-leading document as part of the Institute of Internal Auditors efforts to define how to scope IT general controls. |
PDF |
783 KB |
2006 |
| Article |
Adding Dimensions to Single-Sourced FrameMaker Projects |
I wrote this article after attending a single-sourcing conference, hosted by the Center for Information Development Management. |
HTM |
201 KB |
2002 |
| Artwork |
Time is running out: Stop watch |
I designed this poster to urge team members to sign up to migrate their computers to the SAP image. |
PDF |
128 KB |
2008 |
| Artwork |
Time is running out: Train |
I designed this poster to urge team members to sign up to migrate their computers to the SAP image. |
PDF |
110 KB |
2008 |
| Artwork |
Changing. The way we work. |
I designed the marketing campaign, including slogan, posters, email footers, and newsletter graphics for the Effectiveness in Change for Worldwide IT course. |
JPG |
27 KB |
2008 |
| Artwork |
Among Friends |
I designed this flyer for a friend's concert, at which I also performed. |
PDF |
297 KB |
2005 |
| Control Procedure |
User Access Control Procedure |
I wrote this control procedure as part of the User Access control procedures for SOX compliance. |
PDF |
511 KB |
2006 |
| Dashboard |
BusinessObjects productivity survey dashboard |
I created this Xcelsius dashboard for the executive team. |
SWF |
804 KB |
2009 |
| E-learning |
Resolve 101 |
I designed and implemented this e-learning to train our worldwide users on our IT help desk. |
EXE |
3.56 MB |
2008 |
| Online Help |
CorelDRAW 9 online Help |
I helped author this online Help. It was my first job as a full-time technical writer. |
HLP |
3.87 MB |
1998 |
| Online Help |
MobileQ Developer Center for Solaris |
I helped author and produce this online Help for Solaris. |
HTM |
55.7 KB |
2001 |
| Online Help |
MobileQ Developer Center for Windows |
I wrote this guide author and produce this online Help for Windows, using RoboHelp. |
CHM |
2.62 MB |
2001 |
| Procedure |
Orientation for Technical Writers in Canada |
I helped write this guide for new hires to the role of Technical Writer on CIBC's Canadian Technical Writing team. |
PDF |
353 KB |
2005 |
| Procedure |
Writing Knowledge Items |
I wrote this guide to help process team members create knowledge items. |
PDF |
359 KB |
2005 |
| Procedure |
Being a Global Desktop Technical Author |
I wrote this guide for new hires to the role of Technical Author on the Global Desktop team. |
PDF |
1.51 MB |
2004 |
| Process |
UA-21 control process |
I analyzed and optimized this process to improve the way the involved stakeholders worked
| VSD |
122 KB |
2007 |
| Proposal |
Managing SOX Documents |
I analyzed the SOX documentation and proposed a three-phase strategy for best managing the content. |
PDF |
582 KB |
2006 |
| Proposal |
Hosting Services Portal Website Presentation |
I helped analyze and propose a solution for the Management Board Secretariat's Hosting Services portal Web site. |
PPT |
542 KB |
2004 |
| Proposal |
iSERV Customer Website Design Proposal |
I helped analyze and propose a solution for the Management Board Secretariat's customer Web site. |
PDF |
58.9 KB |
2004 |
| Quick Start Guide |
Setting up your SAP Outlook environment |
I wrote this Quick Start Guide to help transition several thousand Business Objects employees to their new SAP Outlook environment. This guide was very well received, even among very non-technical users, and got commendations from the CIO. |
PDF |
292 KB |
2008 |
| Quick Start Guide |
Remote Access Quick Start Guide for HLC Specialists |
I wrote this Quick Start Guide to help HLC Specialists transition to a new remote access environment. |
PDF |
193 KB |
2005 |
| Script |
UA-21 Automation |
I wrote this script as part of the set of scripts to help automate evidence for SOX controls. |
TXT export of a VBA file |
13 KB |
2006 |
| Template |
Control Procedure template |
I designed this template to guide control owners in filling their Sarbanes-Oxley control procedure documentation. |
DOT |
831 KB |
2007 |
| Training presentation |
Knowledge Items 101 |
I wrote and presented this training for new knowledge item writers. |
PPT |
378 KB |
2005 |
| User Guide |
Solution Centre IMAC Web Form Guide for CML / HLC Users |
I helped author this User Guide, using Word. |
PDF |
1.96 MB |
2005 |
| User Guide |
MobileQ PIM On The Go User Manual for Exchange |
I helped author this Administration Guide, using FrameMaker in a single-sourcing environment. |
PDF |
1.56 MB |
2001 |
| User Guide |
MobileQ PIM On The Go User Manual for Domino |
I helped author this Administration Guide, using FrameMaker in a single-sourcing environment. |
PDF |
1.57 MB |
2001 |
